Privacy Policy

Last updated: October 2025

Welcome to Locked In Storage (“we”, “our”, or “us”).
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.lockedinstorage.co.uk, contact us, or use our self-storage services.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Locked In Storage
Website: www.lockedinstorage.co.uk
Email: contact@lockedinstorage.co.uk
Address: Border House, Saltney, CH48SE

We are the data controller responsible for your personal data.

We may collect and process the following information:

• Name
   
• Contact details (email address, phone number, postal address)
   
• Payment details (processed securely through third-party providers)
   
• Identification documents (where required for storage rental agreements)
   
• Messages or enquiries submitted via our contact form, email, or phone
   

When you visit our website, we may automatically collect:

• Your IP address
   
• Browser type and version
   
• Device information
   
• Pages visited and time spent on the site
   
• Cookies and tracking data (see Section 6 below)
   

Our storage facilities are monitored by CCTV for security and safety purposes. Footage is retained securely and only accessed when necessary (e.g., for incident investigation or legal reasons).

We use your information to:

• Provide and manage your self-storage unit
   
• Process payments and manage your account
   
• Respond to enquiries and customer support requests
   
• Send booking confirmations and important service updates
   
• Improve our website and customer experience
   
• Maintain site safety and security (including CCTV monitoring)
   
• Comply with legal and regulatory requirements
   

We will only use your personal data when we have a lawful basis to do so, including consent, contractual necessity, legal obligation, or legitimate interest.

We will not sell or rent your information to third parties.
We may share limited information with:

• Service providers (e.g., payment processors, website hosting, email platforms) who help us operate our business
   
• Law enforcement or regulatory bodies, if required by law or in response to lawful requests
   
• Insurance providers, if required for policy administration or claims
   

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

Our website uses cookies to improve functionality and user experience.
Cookies are small files stored on your device that help us understand how visitors use our website.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.
Please note that some parts of the website may not function properly without them.

We will only retain your personal data for as long as necessary to:

• Fulfil the purposes we collected it for
   
• Comply with legal, accounting, or reporting requirements
   

For example:

• CCTV footage is typically retained for up to 30 days
   
• Customer records are kept for up to 6 years after the end of your contract, in line with HMRC record-keeping requirements
   

We use appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
Access to personal data is restricted to employees and trusted partners who need it to perform their duties.

Under UK data protection law, you have the right to:

• Access a copy of your personal data
   
• Request correction of inaccurate data
   
• Request deletion of your data (“right to be forgotten”)
   
• Object to processing or request restriction
   
• Request transfer of your data to another organisation (data portability)
   
• Withdraw consent at any time (where consent was the basis for processing)
   

To exercise these rights, please contact us at contact@lockedinstorage.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection: www.ico.org.uk.

We may update this Privacy Policy from time to time.
The latest version will always be available on our website with the date of last update shown at the top.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Locked In Storage
Website: www.lockedinstorage.co.uk
Email: contact@lockedinstorage.co.uk
Address: Border House, Saltney, CH48SE